Hunter Joe: Clays - Frequently Asked Questions



Q: I upgraded my phone and want to connect my new device to the existing account!
A: Download latest app (V1.4 or later). Select "Existing Account" then enter username and password

Q: Can I have multiple devices connected to the same account?
A: Yes. Just use account login information to register all devices. All rounds uploaded are consolidated into a single view.

Q: Do you support ALL Android phones?
A: We support most Android devices version 2.2 or higher. We support small screen devices such as the Motorola Droid Pro, larger devices such as HTC Sensation, and of course normal Android phone.

Q: How about tablet support?
A: We support all tablet devices including iPad, Blackberry Playbook, Kindle Fire, and other Android tablet. However, the app does not, as of yet, take advantage of the larger screen area. This is being considered for planned future releases.

Q: How about non-english language support?
A: Sorry, we support only the North America version of English. We simply do not have the resourced to invest in multi-language versions of this app.

Q: Do I need to supply all bird information for this app to operate correctly?
A: No. All you need is the number of stations in a course and the number of birds in a station. All other information can remain blank.
Note: Hunter Joe recommends that you enter as much as you can to ensure accurate and usefull statitics.

Q: The app seems to email the round correctly by I never receive it in my inbox. What gives?
A: Your spam filter is the most likely culprit. Add hunter-joe.com to your non-spam list and presto,all emails will now appear in your inbox. Rest assured, Hunter Joe will respect your privacy and will never abuse your email.

Q: What is your privacy policy?
A: We only use supplied emails to send scorecards and other app-related notifications. We never sell your information to 3rd parties.

Q: I need to change the email address of my registration
A: Unfortunately the only way to do this is to erase all the app data.
  • Android: Go to Android Settings –> Applications –> Manage Applications. Select Clays by Hunter Joe and click Clear Data. The app will ask for registration the next time it runs.
  • iOS: Uninstall the app via iTunes, then reinstall it

NOTE: Since all statistics are keyed off the email address, changing it would prevent accurate display of stat data and is HIGHLY DISCOURAGED

 

Q: Can I delete a round from my History?
A: Open the round, and click the menu button then select delete to remove round. Rounds uploaded to www.myclays.com can also be deleted (open round -> Misc Tab -> Delete button)

Q: I need more help. What are my options??
A: You can email us at: support@hunter-joe.com. We will get back to you within 2-3 business day.


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